Contact Us

Get in Touch We're here to help.

Whether you have a question about an order, need help choosing a product, or just want to say hello — we'd love to hear from you. 

Email: support@shopmerchantandmain.com 

Response Time: We typically respond within 24 hours, Monday through Friday. Weekend messages are answered by the following Monday. 

Before You Reach Out 

Here are a few quick links that might answer your question: 

— Shipping Policy: Learn about delivery times and tracking. 

— Return Policy: Find out how to return or exchange an item. 

— FAQ: Answers to our most common questions. 

Order Issues 

If you have a question about an existing order, please include your order number (found in your confirmation email) so we can look it up quickly. 

We're a small team and we read every message personally. We appreciate your patience and we'll always do our best to make things right.